Sell and collect the value of the products served to customers, culinary dishes and drinks, in the restaurant and on the terrace. Know the products and assist customers, respecting quality standards, follow customer satisfaction and provide impeccable service. But your contribution does not stop here, and below we list some of your responsibilities:

• Prepares the workstation and ensures a consistent and convincing standard of service, as well as ensuring optimal service, respecting all service standards and policies related to the workstation;
• Responsible for daily management of the workstation - service, cashing, customer relations; welcomes customers, promotes dishes, makes product recommendations, marks sales at the cash register, collects and issues receipts
  
• Maintains restaurant setup, workstation, and display cases according to standards.
• Checks and ensures that the display case is stocked with products, arranged properly, that labels are present and properly placed, that prepack products have the appropriate label;
  
• Ensures the highest level of service for all customers and their satisfaction;
• Responds to requests and complaints from customers. Where these exceed his/her authority, he/she addresses them to the restaurant manager;
• Check pre-orders (orders placed in advance by customers), their execution and preparation method;
• Knows all the products on the location's menu, can provide customers with details about them and answer questions related to products, ingredients, and preparation methods.

• Secondary education;
• Knowledge of restaurant operations: equipment used, cash register operation, operational aspects and procedures, serving techniques, customer interaction;
  
• Skills to organize and prioritize work, respecting deadlines:
• Ability to work independently and make decisions;
• Ability to memorize and reproduce menus, knowledge of food and beverages, and the ability to make recommendations.
• Teamwork skills
• Ability to work in a dynamic environment;
• Ability to collaborate with superiors, clients and employees, some of whom require patience, tact and diplomacy. Ability to defuse conflict situations and obtain accurate information, offering positive and proactive solutions.
• Ability to work under pressure and achieve performance even in stressful and crowded situations.
• Ability to actively listen to customer requirements and respond to them in a hospitable and positive manner. This aspect involves active listening to requirements, empathy in understanding customer needs, and offering positive and proactive solutions.